Q: What should I expect during my first visit?
A: We strive for a quality service cleaning with minimal disruption to your schedule. To facilitate our work, please make sure the sink and countertops are free of any flatware and/or dishes. Also, please maintain a limited amount of bathroom toiletries that are on bathroom countertops. Over the next few visits, you will be asked to review the condition of your home at the end of each visit. Please be honest in your assessment as we are only satisfied when you are! Since expectations can vary from individual to individual, it may take us up to 3 visits to truly understand your expectations and to assess the amount of attention your home will require.
Q: Will they arrive on time?
A: Your time is important, and just like we expect our customers to keep their schedule with us, we do our best to honor and respect your time by being punctual. However, we do have a 30 minute arrival window for any scheduled appointment. That means if your appointment is scheduled at 8:00AM, we can arrive anywhere between 8:00AM and 8:30AM. Due to the many variables affecting our schedule, we have this policy to allow needed flexibility.
Q: Who will be cleaning my home?
A: Your home will be cleaned by a team of up to two cleaning professionals, and at times three if we have a business need to justify a 3rd team member. As a family-owned business we believe that housekeeping is not just about the actual job, its also about relationships. We care about our customers and build relationships with them. With every visit you’ll see a familiar face that is part of our team, not random strangers from a vast pool of employees. In our business, we work with family, friends and other close associates who only have your best interests in mind.
Q: What types of things will be cleaned during a standard cleaning
A: It depends what type of service you request but the following items are typical of a standard visit:
· Clean, dry, and shine all appliance surfaces, range hood, and sink
· Clean INSIDE your fridge
· Clean stove drip pans, burner grates, and control knobs
· Clean countertops
· Damp-wipe cupboard fronts, table, and chairs
· Clean microwave oven inside and out, including turntable.
· Dust baseboards, light fixtures, furniture, sills, shelves, blinds, and décor
· Remove cobwebs
· Vacuum/Mop all floors, carpets, rugs and stairs
· Vacuum cloth furniture including under cushions
· Clean glass surfaces
· Make up or change linens (when clean sheets are provided)
· Empty wastebaskets
· Clean showers, tubs, and sinks inside and out
· Scrub toilet, including bowl, seat, lid, tank, and base
· Clean, dry, and shine all mirrors, chrome, and tile
· Damp-wipe cabinet fronts
· Clean all shelves, fixtures, and visible items on vanity
Q: What services are considered an 'extra'?
A: We can also take care of other special needs such as windows, barbecue/grill cleaning, dishwashing, laundry, help packing/unpacking before and after a move, ash removal from fire places, spot-clean carpet and upholstery and other services. Certain services may be billed hourly services if we cannot determine the amount of time any given job may require.
Q: Are there any services you don't perform?
Expectations differ from customer to customer and we realize that new customers to our business may come with a set of certain expectations. While our focus is on complete service to your home, we do need to set limits to what services are performed. With exception to window cleaning, we typically do not clean the external area of a home including patios, patio furniture, garages, sheds or carports. We also do not water plants as they can easily be over-watered. In order to keep prices lower, dish washing and laundry are not factored into estimates. Garbage removal such as during a move in/out cleaning is not typically included and we may require billing at an hourly rate if we are unable to determine exactly how long a job may take for these kinds of services. Any exceptions we make on the foregoing are on a case-by-case basis and arrangements should be made in advance of a scheduled appointment so we can ensure the proper amount of time is scheduled and corresponding costs are added to your appointment.
Q: Do I need to provide cleaning supplies?
A: Not unless you want to! We provide our own green, non-toxic cleaning supplies with every visit. Some of our customers have antique furniture, collectibles or other items that are sensitive to chemicals or require special care. Our naturally-derived products are gentle enough to be used on almost anything, but we are happy to use any products you specify.
Q: Do I have to be home while your team is cleaning?
A: You do not need to be home. Some customers always leave their home to us while others are present on every visit. Either way, the choice is yours. Just remember to keep us informed if your schedule or cleaning needs change.
Note: In order for new customer appointments to be covered by our 24 hour guarantee, the customer paying for services (or appointed representative) must be present to inspect and approve our work at the END of the first 1-2 cleanings in order for us to fully understand your needs and expectations.
Q: Do the green products you use disinfect while cleaning?
A: We can use hydrogen peroxide on customer request, as a safe way of disinfecting. We are currently looking at adding a new disinfectant line called Puregreen24 which disinfects up to 24 hours after application with no residue or odors left behind. We understand that a quality service provides a wide variety of services and we want to provide the quality service cleaning you are looking for.
Q: What payment methods do you accept?
A: A simple check can be left on your kitchen counter if you are not home the day of service. We also accept cash payments. Credit Card payments are accepted upon prior arrangement. We also require all new customers to pay a $40 deposit over the phone which is applied toward your total for service.
Q: What if I'm not happy with my results?
A: Your satisfaction is our top priority. If anything is not as expected please call or email us with your concerns. Your feedback, positive or negative, is valuable to our business! If your Standard Cleaning visit was unsatisfactory, let us know within 24 hours so we may arrange for a re-clean.
Q: Is it OK to tip?
A: We always try to go above and beyond what is expected of us and gratuity is always welcomed and appreciated!? You may also add an specify a tip amount on your check to be given to the team when paying by check.
Q: I need to cancel our scheduled appointment. What do I do?
A: In the event that you have to cancel your scheduled appointment we ask that you notify us within a reasonable amount of time before your scheduled appointment. We consider a reasonable amount of time to be at least 48 hours. If you have to reschedule an appointment within less 24 hours you may be charged a fee of $40. If we come
to your residence for a confirmed and scheduled appointment an we are locked out from access to your home we may charge $40 as a lock-out fee. We reserve the right to enforce these fees at our discretion.
Q: Will I get a discount for referring you to someone I know?
A: The biggest compliment we could ever receive from you is the referral of a friend or family member. If you refer a friend to our business you’ll receive $25 off of your next service!* If you refer a friend to our business, and they sign up for weekly or bi-weekly service, you’ll get $40 off your next service!* This credit is being offered to our new and standing customers. Make sure that the party you are referring to us mentions your referral so you’ll receive your discount!
$25 referral credit is only applicable if referred customer’s initial order totals at least $130. (Regardless if they become repeat customer after the initial visit.) To qualify for $40 referral credit, the referred customer must complete 3 consecutive cleanings if they sign up for weekly or bi-weekly service. Referred customers that sign up for monthly service will not qualify for this discount (The aforementioned $25 discount is applied instead). All credits are one time credits only.
Q: What is Green Cleaning or the Green Movement?
A: It’s a collective term for the individuals and organizations involved in efforts to protect the environment and the overall health of the population by means of reducing or replacing harmful chemicals with non-toxic equivalents. Little Piggies Green Cleaning is proud to be part of the green movement by offering green, non-toxic cleaning services.
Q: Are the products you use really free of harmful chemicals?
A: Yes! It is now possible to replace nearly every cleaning agent with a non-toxic substitute. If there is ever an occasion where we would need to suggest a traditional cleaning agent we will always approve it with you first. Whenever possible we use non-toxic, non-petroleum based products that are safe for your family, animals and the environment.
Q: Why don't you just use traditional chemical cleaning agents?
A: Conventional housecleaning may remove dirt and dust but replaces it with something far more dangerous: cancer causing chemicals. Check out our Green Blog for comparisons on green vs traditional cleaners.
Though they might not bear a warning label, many household cleansers contain ingredients that pose problems for your health and the environment. Many conventional detergents (surfactants), solvents, and polishes contain paraffin, mineral oil, diethylene glycol, perchloroethylene, or butyl cellosolve – all of which are derived from petroleum. Extraction and refinement of this nonrenewable resource contributes to air and water pollution and is not good for your health.
Q: What if something is damaged during the cleaning?
A: We will always care for and respect your home and possession, but in the unlikely event that something becomes damaged or destroyed as a result of our cleaning, we will make every effort to repair or, if necessary, replace the item. We will inform you of what has happened as soon as possible. When appropriate, insurance claims will be filed.
Q: What areas do you serve?
A: Serving the San Fernando Valley, Santa Clarita Valley, San Gabriel Valley, Simi valley including Thousand Oaks, all beach communities and cities north of LAX and other parts of Los Angeles from santa monica to Downtown L.A. See our service maps after selecting your service area to get a better understanding of where we serve.
Q: I'm ready and want to book a cleaning. What do I do?
A: Fill out an estimate request. The information you put on the request is information we will need in order to book your appointment. We will contact you to get more information and also to answer any other questions you may have.
Quality Service from a Non-toxic Cleaning Company in LA
We understand that not all cleaning services are equal. This FAQ provides more insight to help set your expectations, facilitating a good customer experience and give you what you are looking for in a quality service experience. If you have any questions about our service please call us, we are happy to help.